27 March 2017 |
Opinion in the public sector has shifted from 'why cloud?' to 'why not cloud?'. Jason Oliver explores this latest trend.
10 January 2017 |
How can companies harness the benefits of contact centre automation to deliver an integrated and seamless service to the customer while gett…
17 November 2016 |
In his latest blog, Kouros Roshanzamir explores the possibilities of chat bots.
2 November 2016 |
We have named the beast that is ‘transformation' - now what?
15 August 2016 |
KCOM produces customer experience report in association with the CCA
15 June 2016 |
Do digital-first organisations have a competitive advantage?
8 June 2016 |
Digital first organisations are agile organisations – a second chance to catch recent KCOM blog posts on the theme of digital transformation…
25 May 2016 |
Digital public services are a potential game changer – but only if the lessons of IT past, present and future are fully considered
11 May 2016 |
Too often improving customer satisfaction means treating symptoms rather than causes. Get to the root of great customer satisfaction with th…
20 April 2016 |
Agility is both a requirement and a benefit in successful digital transformation programmes
13 April 2016 |
How digital-first organisations can optimise both internal operations and the customer experience