Latest posts

Opinion

27 March 2017 | By Jason Oliver

Public sector to the public cloud

Opinion in the public sector has shifted from 'why cloud?' to 'why not cloud?'. Jason Oliver explores this latest trend.

Opinion

10 January 2017 | By Darryl Beckford

The human touch simplifying value of automation

How can companies harness the benefits of contact centre automation to deliver an integrated and seamless service to the customer while gett…

Opinion

17 November 2016 | By Kouros Roshanzamir

3 critical concepts when dealing with bots

In his latest blog, Kouros Roshanzamir explores the possibilities of chat bots.

Opinion

2 November 2016 | By Kouros Roshanzamir

The Big Secret to Digital Transformation

We have named the beast that is ‘transformation' - now what?

News

15 August 2016 | By

Digital-driven customer experience: 2016 report

KCOM produces customer experience report in association with the CCA

Opinion

15 June 2016 | By Paul Dewar

Successful Digital Transformation – Innovation and Operational Excellence

Do digital-first organisations have a competitive advantage?

Opinion

8 June 2016 | By Paul Dewar

Successful Digital Transformation – The Role of Agility

Digital first organisations are agile organisations – a second chance to catch recent KCOM blog posts on the theme of digital transformation…

Opinion

25 May 2016 | By Paul Dewar

Digital Transformation – Exorcising the Ghosts of IT Past, Present and Future

Digital public services are a potential game changer – but only if the lessons of IT past, present and future are fully considered

Opinion

11 May 2016 | By Paul Dewar

Improving Customer Satisfaction – The 5 Key Enablers

Too often improving customer satisfaction means treating symptoms rather than causes. Get to the root of great customer satisfaction with th…

Opinion

20 April 2016 | By Paul Dewar

Successful digital transformation – the role of agility

Agility is both a requirement and a benefit in successful digital transformation programmes

Opinion

13 April 2016 | By Paul Dewar

Delivering a customer experience culture through digital transformation

How digital-first organisations can optimise both internal operations and the customer experience

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