28 February 2017 |
In case you missed them, here’s a rundown of recent KCOM posts covering the automated technologies that are reshaping the customer service s…
21 February 2017 |
Zero touch resolution and contact centre automation are vital to the future of multi-channel customer services.
14 February 2017 |
Combining effective contact centre automation with skilled and engaged operators will help you respond faster to ever- changing customer dem…
7 February 2017 |
Contact centre automation and digitisation mean that staff are spending increasing amounts of their time fielding challenging enquiries. Pro…
31 January 2017 |
Contact centre automation offers huge efficiencies, and with intuitive technologies like face and voice recognition, your customers needn’t …
17 January 2017 |
Through hosted cloud-based solutions and voice recognition capabilities, KCOM has delivered £700,000 in savings for the business service win…
10 January 2017 |
How can companies harness the benefits of contact centre automation to deliver an integrated and seamless service to the customer while gett…
13 December 2016 |
Contact centre teams around the world are working in more joined-up ways, thanks to the benefits of collaborative technologies.
17 November 2016 |
In his latest blog, Kouros Roshanzamir explores the possibilities of chat bots.
15 August 2016 |
KCOM produces customer experience report in association with the CCA
10 August 2016 |
Today, we're celebrating being selected to deliver new communications technology for Bupa UK’s four contact centres and multiple satellite s…
1 June 2016 |
Social media is everywhere… and so are your customers. Find out how digital public services can make best use of channels and minimise risk